Hand Made Art and Prints Hidden Hands Collective

TERMS & CONDITIONS


Returns

Replacements or refunds will be given, where possible, on products/items that have genuine manufacturing faults or have suffered damage during transit. Please ensure to thoroughly check your item on its arrival.

If you are not satisfied with the goods or have changed your mind you have the right to cancel within seven days of the contract, or seven days of receipt of the goods (whichever is the longer).

Goods must be returned in original condition at your cost. Please send an email to us before you return goods, telling us that you are returning the goods, why and whether you wish to receive either a full refund or replacement goods. With artwork it is likely that the item will need to be sent with a particular carrier to ensure full insurance cover is available.

If the goods do not reach us in a perfect and saleable condition and in their original packaging, then your right to a full refund may be affected.

Please note that all of the items on sale are hand made, printed in editions using traditional techniques or completely unique, therefore some slight variations may occur in the dimensions, colour and finish of the item you receive to the image seen online.

Bespoke, personalised and made to order items specific to the customer cannot be returned. If received damaged, then a replacement will be produced and delivered as soon as possible, once the item has been returned.


Terms and Conditions

Every effort has been taken to ensure descriptions, photographic reproductions and specifications of products are correct. The company will not, under any circumstances, accepts liability for losses or damage specific to the particular circumstances of the customer.


Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.


Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.


Consumer Rights

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

None of the above Terms and Conditions affects your statutory consumer rights.

Hand Made Art and Prints Hidden Hands Collective

270a Kentish Town Road

London

NW5 2AA

info@hiddenhandscollective.com

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